Policies

Pricing Policy:

Our prices are published in Canadian currency. All credit card transactions will be completed in Canadian dollars and will be converted to your home currency by your credit card company, at the exchange rate in use by them, on the billing day. If you are paying by Paypal you can request we issue the invoice in US dollars and thus make your Paypal payment, in US dollars.

You can pay by US Money Order or Check by prior arrangement with our office.

We do not change our prices for average, day to day currency rate fluctuations and our product prices, as published at the start of the model year, will be maintained unless there are significant currency exchange rate changes as we receive and pay for our shipments from the UK. We do therefore, reserve the right to change our prices.

Returns Policy:

While we attempt to inspect and test every model before it leaves here, and we take great care in packing your items, sometimes parts may be moved or broken in transit. If it is necessary for you to return an item to us, please contact us before sending anything back. We will provide you with instructions for the return of the goods. Shipping for these returns will be paid by us, providing you follow our return shipping instructions.

Items being returned for any other reason must have prior approval from us and will be subject to a re-stocking fee of 20% of the value of the item and will only be accepted for return if they are in original condition. All return shipping costs in such cases, will be the responsibility of the customer.

Liability:

The products we sell are not intended for use by children, except under the careful supervision of an adult. Railway models have many small parts and sharp edges.

Britannia Models accepts no responsibility for injuries or harm to any person whatsoever incurred by either the proper handling, or mis-use of any products we sell, whether or not such injuries or harm are the result of a manufacturers defect in any such product.

Product Availability:

While we try to maintain adequate stocks of all product ranges, our distance from our suppliers means that we have to plan our orders in an effort to combine shipments and thus keep our prices competitive. This means that we may not have the item you want, in stock. We will however, back order items for you and most items will become available within one month.

Also, items appearing in a manufacturers catalogue, does not mean that they are yet available. The catalogues are produced for the beginning of the model year and items are released at various times throughout the year. Sometimes an item in the catalogue is delayed or replaced and does not become available in that particular year.