Britannia Models is a family run business. The business started out as an extension of a hobby, when we found it difficult to obtain British model railway items in North America. We thought that there must be other modellers at the same level of frustration and decided to try and correct the situation.
That was back in 1994 and now Britannia Models has grown to the point that we have probably the largest inventory of new and used, British model trains in western Canada, and indeed, the Pacific Northwest.
Our models were available to walk-in customers, from our retail premises, for 15 years since 1997. We were one of the first model train suppliers to have an internet site, starting our web presence in 1998, which has enhanced our ability to provide British railway modellers across North America, and indeed in many other corners of the world, with mail order service for many of their needs. Given our niche market, in a very large geographic area, we have made recent changes to our business which will allow us to respond to all of our customers, wherever they are located, in a timely manner.
We believe we are the place in North America for a comprehensive selection of British model trains and accessories as well as a place for advice and assistance with British Railway modelling! As a family-run, small business, our customers are very important to us and we try to reflect this in our service. If you need clarification about any of the products that we carry, just email, or call us, and we will do our best to provide answers to your questions. We are NOT a remote, click and shop, catalogue store. Rather, we try to be as much of a full service store in the on-line environment, as if you were shopping in person. In other words, we are here to help, not just to sell!
We carry a comprehensive product range, to help you complete your projects or extend your collection. We are especially keen to assist newcomers to British railway modeling and welcome questions on how best to start or proceed. We hope that in return for us taking the time to answer your questions and provide assistance where we are able, you will allow us the opportunity to quote on your modeling purchases, when we believe you will find we provide a competitive overall service for your modeling needs.
Our goal is and has been, to build our business on a solid reputation for excellent service with fair and competitive pricing. To us, service is a whole lot more than simply price. If you like our service we hope you will tell others about us. If you have a concern with our service or products, we hope you will tell us, so that we might have a chance to make things right.
We do attend model train shows, mostly in our local area in western Canada and details are on our home page.