Contact:
Retail Store Hours:
Friday and Saturday - 10:00am to 5:00pm (PST)Tuesday, Wednesday, Thursday - By Appointment Only
Sunday, Monday - Closed
Please note the following
store closure as we attend the Victoria Train Show on September 21st and take
a short break, ready for the Fall/Christmas season:
We will be closed Saturday, September 20th to Tuesday, September 30th inclusive.
We will be closed Saturday, September 20th to Tuesday, September 30th inclusive.
Mail Order Office Hours:
Tuesday to Saturday 10:00am - 5:00pm (PST)Phone:
1-604-538-2698 (North America)001-604-538-2698 (United Kingdom)
Fax: 1-604-538-2459
Email:
info@britanniamodels.comMailing Address:
Britannia ModelsP.O. Box 45015
Ocean Park R.P.O.
South Surrey, B.C.
Canada
V4A 9L1
Retail Store Address:
1667 - 128th St.Ocean Park Mall (Inside)
South Surrey, B.C.
Canada
V4A 3V2
How to Order:
Any regularly stocked item from our product listings can be ordered in one of the following ways:
• By using our on-line order form
• By phone
• By fax
• By email
If not using our order form, be sure to include:
• The item number (e.g. R2321)
• The manufacturer (e.g. Hornby)
• The quantity required
• Your complete shipping address
• Your contact information (e.g. phone number, fax number, or email address)
• How you wish to pay. We accept Visa, American Express or MasterCard. (Please include the credit card number, expiry date and cardholder name) Note: If you are sending credit card information over the Internet, we recommend splitting the card number between two separate e-mail messages).
We will need this info before goods are shipped.
We also accept Money Orders in Canadian, US or Sterling currency. Please make sure your US or Sterling Money Order is negotiable outside your country. For United States customers, this means you need an International Money Order (which is pink in color as opposed to the green colored domestic orders).
Personal cheques/checks are readily accepted from our regular customers with no delay in shipment but new customers are advised that personal cheques/checks must clear before goods can be sent. (This can take some time).
If you are visiting our store, we accept cash in Canadian, US, and Sterling with the appropriate exchange rate given, but please DO NOT SEND CASH IN THE MAIL.
Advance Orders:
You can place an advance order for a model which is not yet released. We will usually not require any deposit for these orders although we may ask for you to confirm your order with a deposit, not to exceed $50, for items that we expect may be provided to us on an allocation basis. (Allocation is where, due to unexpected worldwide demand, we are advised we are to receive fewer units than we ordered).
In the case of an allocation, orders will be filled on a first-come, first-served basis. We recommend using our advance order facility for any model that you are REALLY wanting to get, which is not yet released. Remember that many models sell out quickly so don’t be disappointed!
Special Orders:
Special Orders are accepted for items that are currently available from the manufacturer, but are not normally carried in stock by us. These Special Orders require a 50% holding deposit at our discretion (that means if we know you, there may be no deposit required). These items are usually delivered within three to four weeks.
Minimum Order Value:
We have had to initiate a minimum order value due to the amount of staff time involved in processing an increasing number of small orders for shipping. Our minimum order value is presently Cdn $20 with the exception of manufacturers catalogues and magazines.
Shipping & Taxes:
Shipping costs are based on actual cost. We do not charge packing or handling fees. Our orders are shipped by post or courier at our discretion (if the value is over $100 we will usually insure). Orders over $500 are shipped free of charge.
Canadian residents must add 5% Goods & Services Tax to order. BC residents must further add 7% Provincial Sales Tax to order.
US customers do not pay any additional duties or taxes on items shipped by us to the United States.
